Legal

Refund Policy

Last updated: November 2026

1. Overview

We want you to feel confident working with Dawki Infotech. This Refund Policy spells out exactly when refunds are available, what's not refundable, and how to make a request. It applies to every engagement starting on or after the "Last updated" date above.

2. Free consultations & quotes

Discovery calls, scoping conversations, and quotes generated by our pricing calculator are always free. No payment is involved — so there's nothing to refund.

3. Cancellation before work starts

If you've paid an advance and decide to cancel before we've started work — typically within 48 hours of paying — we'll refund 100% of your payment, minus any third-party costs already incurred (e.g., domain registration, paid plugins, premium API credits).

"Before we've started work" means we haven't yet:

  • Begun design or development
  • Booked any third-party services on your behalf
  • Allocated team members away from other engagements

4. Cancellation during the project

If you cancel after work has started:

  • We'll bill for the work completed up to the cancellation date at our standard rate
  • Any pre-paid amount above that figure is refunded within 7 business days
  • Deliverables for which you've already paid remain yours, per the IP clause in our Terms

We provide a written summary of completed work and a clear breakdown so you know exactly what you're paying for.

5. Non-refundable items

Some costs cannot be refunded once incurred:

  • Third-party services (hosting, premium APIs, paid templates, stock images, domain fees, SSL certificates)
  • Custom design, research, or strategy work that has already been delivered to you
  • AI/API usage costs (OpenAI, Claude, image generation credits, etc.)
  • Maintenance retainers — only the unused portion is refunded on a pro-rata basis
  • Rush fees paid for expedited delivery, once that work has begun

6. Quality concerns

If a deliverable falls short of the agreed scope and we cannot reasonably fix it within the agreed revision rounds, contact us within 14 days of delivery. We'll work with you in good faith to either:

  • Fix the issue at no extra cost
  • Reduce the remaining balance proportional to the scope shortfall
  • Issue a partial refund where neither of the above is appropriate

Aesthetic preferences that change after delivery (e.g., wanting a different colour scheme that wasn't specified) fall outside this clause and are billed as additional work.

7. Refund timeline

Once a refund is approved:

  • We initiate the refund within 7 business days
  • Funds typically arrive in your account within 5–10 business days depending on your bank and payment method
  • UPI refunds are usually faster (1–3 days); card refunds can take up to 14 days

8. How to request a refund

Send an email to info@dawkiinfotech.com with:

  • Project name and start date
  • Invoice number (if you have one)
  • Reason for the refund request
  • Any supporting context, screenshots, or correspondence

A team member will acknowledge your request within 2 business days and propose a resolution within 5 business days.

9. Disputes

If we can't resolve a refund matter directly, we agree to escalate to mediation before any legal action. Mediation will be conducted in New Delhi, India, under the laws of India, and both parties commit to participating in good faith.

10. Contact

Questions about a refund or this policy?