Legal

Terms of Service

Last updated: November 2026

1. Acceptance of terms

By engaging Dawki Infotech for any service — whether through a written contract, email confirmation, or accepting a quote from our pricing calculator — you ("the Client") agree to these Terms of Service. If you don't agree, please don't use our services.

2. What we do

We design, develop, deploy, and maintain digital products including websites, mobile applications, AI integrations, custom CRMs, and related services. Specific deliverables, timelines, and fees are documented in a project proposal or written agreement before work begins.

3. Quotes & pricing

Estimates generated by our pricing calculator are indicative — based on the configuration you select. Final pricing is confirmed in a written proposal after a discovery call. All prices are in Indian Rupees (₹) and exclude:

  • GST and other applicable taxes
  • Third-party services (hosting, domains, premium APIs, paid templates)
  • Stock photography or licensed assets, unless explicitly included

4. Payment terms

Standard projects are billed:

  • 50% as advance payment to begin work
  • 50% on delivery, before final code/design handover

For projects over ₹2,00,000 or longer than 8 weeks, milestone-based payments may be agreed. Invoices are payable within 7 days of issue. Late payments may attract interest at 1.5% per month, calculated daily, until cleared. Payments are accepted via UPI, bank transfer, or any of the providers listed on our website.

5. Project deliverables & revisions

Each project includes a defined number of revision rounds — typically two to three rounds, scoped in the proposal. Additional revisions or out-of-scope work are billed at our standard hourly rate (₹2,500/hr at the time of writing).

"Out of scope" includes anything materially different from the agreed proposal — for example, swapping a marketing site for a SaaS app mid-build, or adding a new module not originally quoted.

6. Your responsibilities

For us to deliver on time, you agree to:

  • Provide content (text, images, brand assets) and feedback in a timely manner
  • Designate a single point of contact who can approve decisions
  • Make payments per the agreed schedule
  • Hold all rights — and grant us license to use — any content or assets you supply
  • Promptly review and approve milestones; silence beyond 7 days will be treated as approval

Delays caused by missing input or feedback may extend timelines and, in extended cases, attract a re-engagement fee.

7. Intellectual property

  • Your content stays yours. Any logos, copy, images, or data you supply remain entirely your property.
  • Final deliverables become yours. Upon receipt of full payment, you receive ownership of the source code, designs, and assets we create specifically for the project.
  • Our tools stay ours. We retain rights to our internal frameworks, code libraries, design systems, and proprietary methodologies — including any used in your project.
  • Portfolio rights. Unless you ask us not to in writing, we may showcase finished work in our portfolio, case studies, and on social media — without disclosing confidential commercial details.

8. Confidentiality

We treat all project details, business strategies, financial data, and pre-launch content as confidential. We're happy to sign a mutual NDA before sharing detailed proposals or accessing sensitive systems. Confidentiality survives termination of the engagement.

9. Warranties & disclaimers

We warrant that our work will be performed with professional skill and care consistent with industry standards. Beyond that, deliverables are provided "as-is." We do not guarantee specific business outcomes such as search-engine rankings, conversion rates, or revenue, since those depend on factors outside our control (your market, ads, content cadence, competitors, etc.).

10. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of an engagement is limited to the fees you paid us in the six (6) months preceding the claim. We are not liable for indirect, consequential, special, punitive, or incidental damages — including loss of profits, revenue, data, or goodwill — even if we were advised of the possibility.

11. Termination

Either party may terminate the engagement with seven (7) days' written notice. Upon termination:

  • You are billed for work completed up to the termination date
  • Pre-paid amounts for work not yet performed are refunded per our Refund Policy
  • We hand over any deliverables already paid for, as per the IP clause

We reserve the right to terminate immediately if a Client materially breaches these Terms — including non-payment beyond 30 days, abusive conduct toward our team, or use of our work for illegal purposes.

12. Governing law

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of New Delhi, India. Before any litigation, both parties agree to attempt resolution in good faith through direct discussion and, if unresolved, mediation.

13. Contact

Questions about these Terms?